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Her strong experience across an array of service industries gives Kathy a unique perspective on healthcare’s strengths and challenges. She combines proficiency in healthcare human resources and organi-zational development with service excellence work, resulting in a highly experiential coaching and mentoring style.
A strategic thinker, Kathy focuses on solutions, and approaching improvement with creativity, innovation and collaboration. She has held a number of positions in healthcare leadership ranging from Organizational Development to Director of Service Excellence for multi-hospital health systems.