We welcome Jody Thomas, PhD, the Chief Executive Officer of the Meg Foundation, to our Healthcare Experience Matters Podcast this week.

As a licensed clinical psychologist and internationally recognized expert in pain and pediatric health, Dr. Thomas is making her first appearance on our weekly show.

You can learn more about the Meg Foundation by clicking here and download their language guide here.

Words are powerful tools and should best be utilized with the precision of any other “medical device.” As outlined in today’s interview, the language we use as parents, caregivers, and medical providers profoundly influences the experiences of undergoing medical procedures.

Better Healthcare Through Communication

One of the key discussion points in this interview was the profound influence that language has on patient outcomes. Dr. Thomas pointed out that the words healthcare professionals choose not only reflect their intentions but also shape the expectations and emotions of patients.

For instance, the difference between saying “You have to go to the doctor to get a shot” versus “We get to see the doctor for some magic medicine” can drastically alter a child’s perception of the medical experience.

By framing procedures positively, healthcare providers can help reduce anxiety and improve coping mechanisms.

Dr. Thomas provided compelling examples from research, such as the difference in emotional responses from patients based on how healthcare providers communicate during procedures.

For example, the way EMTs convey information during emergencies can determine how anxious a patient feels. Dr. Thomas pointed out that researchers have found that positive framing can even influence physiological reactions, pain perception, and recovery experiences.

Practical Strategies for Healthcare Providers

The conversation further explored practical guidelines that healthcare providers can adopt to improve communication. Dr. Thomas emphasized simple yet effective strategies such as rephrasing questions and actively engaging with patients.

For instance, asking a patient, “What have you figured out helps you feel better?” instead of “What have you taken for your pain?” shifts the focus from prescription to empowerment.

Additionally, Dr. Thomas highlighted the importance of offering choices to patients. Allowing them to decide their position during a procedure or what they wish to watch on screen not only creates a sense of control but also reduces anxiety.

Providing choices empowers patients, making them feel more involved in their care.

As today’s interview drew to a close, Dr. Thomas also shared her experiences working in emergency rooms, noting how humor can be a powerful tool in high-stress situations.

By introducing light-heartedness and empathy, healthcare providers can redirect attention away from fear and foster a more comforting environment for families and anyone facing medical challenges.

Laughter can often enhance a positive healthcare experience, but obviously it is crucial to use the power of humor carefully to avoid introducing any counterproductive stress, such as offending someone.

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Communication, Culture