As we are now just one week away from the start of our new cohort for the Foundations in Inclusive Leadership Certificate program, we are joined this week on our Healthcare Experience Matters podcast by Elisa Grace, VP of Coaching at the Healthcare Experience Foundation (HXF), and Physician Coach George Mayzell.

They join us to provide a preview of what this event is all about and explain why education surrounding inclusive leadership is more crucial in healthcare now than ever before in our profession’s history.

Kicking us off is Elisa, who makes a passionate plea for you to join our HXF Team for next week’s event. After Elisa’s introduction, we hear from Dr. Mayzell as he reflects on the significant changes in healthcare over the past 35 years. With over 50% of physicians experiencing burnout, Dr. Mayzell emphasizes that cultivating a culture of inclusion and civility is paramount for restoring joy in practice.

He also highlights the ever-increasing complexity of medical knowledge, which is now doubling every 73 days—making it a challenge for healthcare providers to keep pace. This conversation offers listeners a fantastic preview of what makes attending this leadership cohort so valuable at a time when we all need it more than ever.

Inclusive Leadership Certificate Program Starts Next Week

As Elisa reminds us in the beginning of today’s podcast, please make your calendar for this Thursday as our new Foundations in Inclusive Leadership Certificate program takes place August 8th & 9th featuring in-depth, virtual learning from 11 a.m. to 3 p.m. CT each day. Earn your certificate in Foundations in Inclusive Leadership: Building environments of belonging that align with your mission, vision, and values.

Embrace the Power of Inclusion
As healthcare professionals, we understand the importance of compassionate care and creating a psychologically safe environment for our patients. However, challenges such as disengagement, quality concerns, and incivility can hinder our ability to deliver exceptional care consistently.

The Inclusive Leadership Certificate equips leaders, staff, nurses, clinicians, and physicians with the knowledge and strategies they need to thrive in today’s healthcare environment. By embracing inclusion and belonging as pillars of leadership success, this program empowers participants to overcome these challenges head-on.

Addressing Challenges in Healthcare
The program acknowledges the challenges healthcare organizations face, such as increasing rates of disengagement concerning quality outcomes and higher incidents of incivility, which can jeopardize the delivery of excellent patient care. By implementing proven methods and strategies, the program aims to address these challenges and create work environments prioritizing compassionate care delivered in a psychologically safe environment.

Interactive and Engaging Learning Experience
Learning should never be a passive experience. That’s why the Inclusive Leadership Certificate goes beyond traditional lectures and slides. You’ll actively engage with the material, share insights, and learn from your peers through large and small group discussions, interactive activities, and real-world case studies.

What You Will Learn

• Apply cultural humility practices to improve patient and interpersonal relationships, leading to improved care.
• Recognize and understand the baseline concepts of Diversity, Equity, Inclusion, and Belonging.
• Describe practices for an inclusive environment and strategies to combat incivility.
• Explore and apply principles of inclusive leadership to your current organizational priorities.

Evidence-Based Outcomes

• Improve employee and physician engagement and reduce turnover.
• Improve patient experience, health equity, and safety outcomes.
• Higher rates of loyalty with staff, patients, and physicians.

Continuing Ed Credits
This certificate is PXI-approved for up to 6 PXE credits upon completion.

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Culture, DEI