This week on the Healthcare Experience (HX) Matters Podcast, our guest is Kathy Boswell. We’ll be exploring the four dimensions and competencies of emotional intelligence and how they can help promote inclusiveness in healthcare environments.

Kathy is a Coach and National Speaker with the Healthcare Experience Foundation (HXF). She is also a featured instructor at HXF’s quickly approaching Spring cohort of the Foundations in Diversity, Equity & Inclusion Certificate Program.

The Spring cohort of this program will consist of two 4-hour sessions over two days on April 25 & 26, 2024, from 11:00a – 3:00p ET. Learn more and register here.

About the Foundations in DEI Certificate

The Diversity, Equity, and Inclusion Certificate program is designed to equip leaders, staff, nurses, clinicians, and physicians with knowledge and strategies to interpersonally grow and meet the demands of today’s healthcare environment.

The program will engage participants in six modules over two, half day virtual development sessions that focus on the most pressing topics to expand DEI as a pillar of leadership success. We will be utilizing both large and small group discussions as well as interactive learning opportunities.

Emotional Intelligence (EQ) & DEI Leadership Tips

Kathy dives deep into the essential role of emotional intelligence in fostering inclusiveness within healthcare environments. Exploring the four dimensions and competencies of emotional intelligence, Kathy sheds light on how self-awareness, self-management, social competence, and relationship management are vital in promoting a culture of understanding and empathy.

The conversation begins with a focus on personal competence, emphasizing the significance of self-awareness and self-management. Kathy highlights how being self-aware allows individuals to better manage their interactions, control their emotions, and adapt to different situations. Moreover, it serves as a crucial tool in recognizing and addressing biases, thereby promoting cultural humility.

Social Competence

Moving on to social competence, Kathy stresses the importance of empathy and cultural understanding in healthcare settings. By developing social awareness, individuals can enhance their ability to connect with patients and colleagues on a deeper level, fostering trust and inclusivity.

This, in turn, leads to improved communication skills, reduced malpractice risks, and a stronger patient experience.

Kathy further delves into the impact of emotional intelligence on relationship management, emphasizing the need for leaders to create an environment where everyone feels valued and respected. By finding common ground and embracing diversity, healthcare organizations can foster collaboration, inclusivity, and equitable involvement.

Throughout the discussion, Kathy provides valuable insights and practical tips for healthcare professionals to enhance their emotional intelligence.

She highlights the importance of acknowledging and managing biases, promoting open-mindedness, and creating a supportive environment where individuals feel comfortable expressing their ideas.

Get to Know Others

One of the key takeaways from the episode is the importance of getting to know others on a personal level and allowing them to get to know you. By recognizing the unique strengths and experiences of each team member, healthcare organizations can tap into their full potential and drive positive change.

This discussion underscores the critical role of emotional intelligence in promoting inclusiveness and equity within healthcare. By cultivating self-awareness, empathy, and strong relationship management skills, healthcare professionals can create a supportive and inclusive environment where everyone feels valued and respected.

To learn more about fostering inclusiveness in healthcare through emotional intelligence, make sure to reserve your spot now for the Spring cohort of the Foundations in Diversity, Equity & Inclusion Certificate Program.

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DEI, Leadership