Vice President, Strategy and Innovation
As a highly skilled culture-building and patient experience professional, Audrey McDonald is known among her colleagues and clients as a gifted coach with the ability to blend a logical and analytical approach with a creative and innovative one.
She is a go-getter that puts high enthusiasm into every aspect of her work. With a decade of experience with some of the most respected pioneers in healthcare experiential quality, Audrey is knowledgeable in survey development, goals development and accountability, and coaching, as well as case study writing and graphic design (her left-brain/right-brain abilities showing).
At the Healthcare Experience Foundation, Audrey focuses on studying Return on Experience for our clients-ensuring our coaching roadmaps achieve and demonstrate improvements across Retention, Employee and Physician Engagement, Patient Experience of Care, and Financial performance.