The culture he and his entire workforce created cemented Baptist Health Care as a leader in patient and employee satisfaction, and Al as one of the most influential people in healthcare. As a result of his leadership, Baptist Healthcare has led the nation in patient satisfaction for 12 consecutive years during Al’s tenure, has earned it recognition as being the best company to work for in America by Fortune and Time, and has been named to Training Magazine’s Prestigious “Top 100 List.”
Al is nationally and internationally recognized as a founder of the patient experience movement. He is a frequent speaker and author of The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs! Al also contributes to articles that help healthcare execs reduce staff turnover, increase market share and improve financial performance. Al travels the country working with our client’s senior teams, board members, and leaders to create cultures that empower and engage employees and providers to achieve organizational goals and ambitions.