In my role as a physician and physician champion, I have the opportunity to exchange stories with other doctors and with members of the executive team. Besides the connections we make through the typical sharing of referrals and the more formal rounding process of navigating and implementing a new EMR, I think the informal conversations […]
Proud for our @HXFoundation team to join @nchospitals this week in Pinehurst to have dialogue with leaders and empower organizations to create excellent #healthcare experiences
Who’s ready to take #servicerecovery up a notch in your #PatientExperience strategy? Check out @PRCExcellence ‘s latest webcast presented by @katieowens2
If you are looking to jumpstart your #patientexperience strategy, you cannot afford to miss this @PRCExcellence learning event!
Excited to launch a new collaboration with @MHA to elevate the #PatientExperience and #hcahps performance. 💫
Hope you can join us!
“It is imperative to create a climate that makes it safe to embrace service recovery and acknowledge the misses with resolution to turn the disappointments into loyalty” -@katieowens2