Want to learn how confidence can impact patient experience/ HCAHPS performance? Katie Owens shares highlights from Exploring Workforce Confidence and Patient Experiences published in the Patient Experience Journal (PXJ).
Confidence in the Patient Experience
Service Excellence Expectations
Looking to amp up your patient experience and workforce engagement strategies? Kathy Boswell, Healthcare Experience Foundation Coach and National Speaker, ignites passion and energy for a culture of service excellence.
Growing Physician Champions
While it is widely acknowledged the importance of creating and developing physician champions, many organizations struggle with how. Our Brief is designed to provide information to identify, grow and support physician champions to improve organizational outcomes.
We have found much success in creating environments of engagement, joy, and positivity that, in turn, yield cultures of excellence. This does not mean organizations do not experience challenges, setbacks and devastation. Our Case For Leadership Optimism Paper provides insight, data and pragmatic strategies to equip leaders to be the positive change they want to see for their teams and organizations.
Reaching Engagement Potential
Engagement is the soul of the healthcare experience. This briefing is designed to give leaders immediate actions to create more meaningful relationships with team members.
“Embracing Healthcare Diversity Starts from the Top Down,”
article by Dr. Kristy Taylor, DHsc. Contributor, Katie Owens, MHA, CPXP,
shares perspectives on diversity and patient experience.
“When Self-diagnosis Goes Wrong, Harvard Study Concludes that Self-Diagnosing Tools are Only Correct Half the Time,”
article by Dr. Kristy Taylor, DHsc. Contributor, Leigh Ann Bradley, PhD, MSN/FNP, MA/LPC, BS-ChE, RN, provides three
tips for patients using online sources when seeking a self-diagnosis.
“Physician Leadership Skills for Driving the Future of Healthcare,”
article by Bryan Barajas. Contributor, Leigh Ann Bradley, PhD, MSN/FNP, MA/LPC, BS-ChE, RN.
“How to be a High-Performing Healthcare Organization,”
article by Antique Nguyen. Contributor, Katie Owens, MHA, CPXP.