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In the Eye of the Storm – Weathering any Natural Disaster in Your Community

Sep 28, 2018

“This is not my first hurricane”, I thought, as Florence was about to wreak havoc on Wilmington, NC, and our new home. I have been in North Carolina for 15 years and faced a number of hurricanes and tropical storms as a former hospital CEO, but this time, it was different. From being a leader during […]

How to Build Resilience in Healthcare

Dec 18, 2017

PART 4 In our world of healthcare, are we, personally and collectively, strong, fearless, and resilient? If so, what makes us this way? And, if not, why not? Andrea Ovans’ 2015 article, “What Resilience Means and Why It Matters,” points to an unfortunate reality. Not only do many of us not feel resilient in work [...]

Building Our Personal Resilience

Dec 11, 2017

PART 3 Whether in everyday situations or life-altering circumstances, resilience allows us not just to endure but to prosper and thrive. Here is an image that demonstrates what resilience brings: Bamboo is a tough, durable plant, some would even say invasive. Once seeded over a period of several years, bamboo grows relentlessly and quickly, withstanding [...]

Fight-Flight-Freeze versus Resilience

Dec 4, 2017

PART 2 Let's look at Fight-Flight-Freeze and Resilience more closely. The fight-flight-freeze response, first elucidated by work on the General Adaptation Syndrome theory (Selye, 1946), is one dictated by autonomic, reflexive thinking. We may literally or figuratively fight or yell, preventing us from paying attention to new thoughts, or we may run, hide, or curl [...]

Resilience: A 4-Part Blog Series

Nov 27, 2017

At the Healthcare Experience Foundation, we are working hard to help grow people, places, and processes so that every person can deliver and receive the best healthcare. As such, we are excited to bring you a 4-part series (published each week for the next four weeks) on resilience, one of our favorite topics and one [...]

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8 Aug

“The successful #healthcare organizations of the future will be the ones who build their cultures on strengths” ⁦@HXFoundation⁩ coach Kathy Boswell

#healthcareexperience
#excellenceaccelerator

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17 Jul

As promised last week, our Excellence in Healthcare Regional Fall Summit registration is now open! PRC knows you’re always looking for ways to develop the patient experience at your hospital. Register today to save your seat!
https://t.co/voolgWGCxC

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18 Jul

Proud for our @HXFoundation team to join @nchospitals this week in Pinehurst to have dialogue with leaders and empower organizations to create excellent #healthcare experiences

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15 Jul

Who’s ready to take #servicerecovery up a notch in your #PatientExperience strategy? Check out @PRCExcellence ‘s latest webcast presented by @katieowens2

#pfcc
#Hcahps
#serviceexcellence
#healthcaredifferently
#excellenceaccelerator

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11 Jul

If you are looking to jumpstart your #patientexperience strategy, you cannot afford to miss this @PRCExcellence learning event!
#healthcaredifferently
#PRCsummit
#patientengagement
#hcahps https://t.co/2GKI0YZ4zp

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Archive

Category Archive for "Resilience"

In the Eye of the Storm – Weathering any Natural Disaster in Your Community

How to Build Resilience in Healthcare

Building Our Personal Resilience

Fight-Flight-Freeze versus Resilience

Resilience: A 4-Part Blog Series

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