Retention: is our effort equaling the best possible results?
At the heart of many healthcare organizations’ mission statements is an imperative to place the patient at the center of our...
Seven Strategies to Equip an Improved Healthcare Experience
Initiative overload, change fatigue, burnout is all too common phrases we hear in healthcare. These challenges are real. We are...
New Partnership Focused on Enhancing the Healthcare Environment
The Healthcare Experience Foundation (HXF) is pleased to announce a strategic partnership with the Maryland Healthcare Education Institute (MHEI). This...
7 Learnings to Create Service Recovery Excellence
As we strive to create patient experiences that always meet or exceed expectations, it’s important to recognize that sometimes we...
What Every Nurse Wants You to Know: 5 Ways to Engage
200,000 nurses graduating each year and yet only 45% are engaged in their work In the United States, we are...
Top Lessons in Loyalty for Emergency and Critical Care Departments
Patients who perceive caregivers as working cooperatively are more likely to return to and recommend healthcare facilities. We recently had...
PX Week 2019 From Celebration to Impact: A Takeaway
It has been incredibly rewarding to see this week’s patient experience celebrations across healthcare internationally and within the United States....
The Power of Excellence
One of the things I am most proud about with our Healthcare Experience Foundation partnership with PRC is our devotion...
The New Superhero Duo in Healthcare Solutions
Healthcare organizations are pressed at every point of care to create an ‘always experience’ every time, for every patient. We...
Being Patient and Family Centered: Things Customers Would Tell You If You Asked
Recently, executives at American Airlines, Starbucks, and Build-A-Bear have had to reevaluate and hold up the mirror to see themselves...
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