Recently, executives at American Airlines, Starbucks, and Build-A-Bear have had to reevaluate and hold up the mirror to see themselves as their customers see them. Starbucks is one company that appears to have seized the opportunity to listen to their customers and make important changes. For example, Starbucks closed all of their stores the same […]
Several years ago, while traveling alone for work, I was taken by ambulance from an international airport to a hospital 1300 miles away from my home. I had to navigate being in the hospital without family or friends nearby for support. The encounter opened my eyes to all the sights, sounds, and feelings patients have […]
In Healthcare, we are braver, stronger, smarter, and more resilient than we give ourselves credit for being. Each day patients are counting on us across the continuum of care not just to deliver exceptional care but also to create a patient experience filled with compassion, dignity, and respect. Some days we may wish we had superpowers. […]
How do you implement a reliable & repeatable #PatientExperience? Join @katieowens2 of @HXFoundation for @nchospitals webinar to learn strategies to drive organizational culture, create engagement & positive #PatientCare outcomes
Proud that @katieowens2 will be offering #PatientExperience expertise!
Honored to team up w/ @GaHospitalAssoc for this Thursday’s webinar presented by @HXFoundation Pres @katieowens2 sharing research & strategies to elevate the #PatientExperience
#ThursdayThought inspired from @HXFoundation Pres @katieowens2 inspired by @DanielCoyle’s #culturecode