One of the things I am most proud about with our Healthcare Experience Foundation partnership with PRC is our devotion to creating Patient Loyalty, so it was refreshing to our team to see the latest Health Affairs article, “The Next Generation of Measuring Patient Experience.” In our 40-year history, we have constantly evolved to ensure […]
All too often, communication effectiveness is best evaluated by looking in the rear-view mirror—for good communication resides in the eye of the beholder. Did our Town Hall convey the tone and vision intended? Does feedback indicate the intended messages offered during Senior Leader Rounding were well-received? Did our patient understand not only the importance of […]
As we gather with our families and loved ones this week, it can be a natural reminder for us to pause with gratitude for the many blessings in our lives. In healthcare, we are at a unique intersection of the Human Experience- we are both the patients and the caregivers. At various times in our […]
Do you ever wonder what your patients are really thinking? We bet @BrookeHXF has an answer. Tune into the Observations From The Bedside webinar today at 1PM CT with Brooke Billingsley from PRC Excellence Accelerator.
Register here: https://t.co/bQUPjNXEIX
"To us, health isn't just about fixing ailments" -Keith Schneider, Director of Consumer and Engagement Studies
Our findings demonstrate the importance of #patient perceptions of #teamwork amongst #nurses, #doctors, & #staff to influence loyalty in #emergencymedicine & #criticalcare settings
Across both #EmergencyDepartment and #CriticalCare #patients, perceptions of #teamwork btn #doctors, #nurses, and staff was the #1 key driver impacting #patientexperience & patient loyalty, according to new research frm @PRCExcellence & @HXFoundation