New Partnership Focused on Enhancing the Healthcare Environment
The Healthcare Experience Foundation (HXF) is pleased to announce a strategic partnership with the Maryland Healthcare Education Institute (MHEI). This...
7 Learnings to Create Service Recovery Excellence
As we strive to create patient experiences that always meet or exceed expectations, it’s important to recognize that sometimes we...
Top Lessons in Loyalty for Emergency and Critical Care Departments
Patients who perceive caregivers as working cooperatively are more likely to return to and recommend healthcare facilities. We recently had...
The Power of Excellence
One of the things I am most proud about with our Healthcare Experience Foundation partnership with PRC is our devotion...
What No One Tells You About Communication
All too often, communication effectiveness is best evaluated by looking in the rear-view mirror—for good communication resides in the eye...
Four Critical Intersections in the Healthcare Experience
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Gratitude: This Thanksgiving and Beyond
As we gather with our families and loved ones this week, it can be a natural reminder for us to...
