All too often, communication effectiveness is best evaluated by looking in the rear-view mirror—for good communication resides in the eye of the beholder. Did our Town Hall convey the tone and vision intended? Does feedback indicate the intended messages offered during Senior Leader Rounding were well-received? Did our patient understand not only the importance of […]
As we gather with our families and loved ones this week, it can be a natural reminder for us to pause with gratitude for the many blessings in our lives. In healthcare, we are at a unique intersection of the Human Experience- we are both the patients and the caregivers. At various times in our […]
How do you implement a reliable & repeatable #PatientExperience? Join @katieowens2 of @HXFoundation for @nchospitals webinar to learn strategies to drive organizational culture, create engagement & positive #PatientCare outcomes
Proud that @katieowens2 will be offering #PatientExperience expertise!
Honored to team up w/ @GaHospitalAssoc for this Thursday’s webinar presented by @HXFoundation Pres @katieowens2 sharing research & strategies to elevate the #PatientExperience
#ThursdayThought inspired from @HXFoundation Pres @katieowens2 inspired by @DanielCoyle’s #culturecode