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One of the things I am most proud about with our Healthcare Experience Foundation partnership with PRC is our devotion to creating Patient Loyalty, so it was refreshing to our team to see the latest Health Affairs article, “The Next Generation of Measuring Patient Experience.” In our 40-year history, we have constantly evolved to ensure […]

All too often, communication effectiveness is best evaluated by looking in the rear-view mirror—for good communication resides in the eye of the beholder. Did our Town Hall convey the tone and vision intended? Does feedback indicate the intended messages offered during Senior Leader Rounding were well-received? Did our patient understand not only the importance of […]

Uncommon sights, sounds, smells, and processes—these make up the everyday for those of us in healthcare. We know better than most all the sensations and experiences that are part of this world. Yet, our “ordinary” becomes our patients’ and their loved ones’ “extraordinary” as they step out of their roles as mother, grandfather, sister, son, [...]

As we gather with our families and loved ones this week, it can be a natural reminder for us to pause with gratitude for the many blessings in our lives. In healthcare, we are at a unique intersection of the Human Experience- we are both the patients and the caregivers. At various times in our […]