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High Reliability: What’s Your Role?

August 2017

“High reliability has come of age.” So says Chuck Stokes, President and CEO of Houston’s Memorial Hermann Health System in...
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What are your patient experience superpowers?

August 2017

In Healthcare, we are braver, stronger, smarter, and more resilient than we give ourselves credit for being. Each day patients...
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Culture + Change Does Not Equal Culture Change

August 2017

Every organization has a culture–as a patient or an employee, we know that culture by its look and feel, by...
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Can Organizational Culture Influence the Healthcare Experience?

July 2017

We have likely each lived the power of culture to support or derail our sincerest efforts to succeed. Recently, we...
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HealthcareExperienceFollow

18 Jul

Proud for our @HXFoundation team to join @nchospitals this week in Pinehurst to have dialogue with leaders and empower organizations to create excellent #healthcare experiences

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15 Jul

Who’s ready to take #servicerecovery up a notch in your #PatientExperience strategy? Check out @PRCExcellence ‘s latest webcast presented by @katieowens2

#pfcc
#Hcahps
#serviceexcellence
#healthcaredifferently
#excellenceaccelerator

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11 Jul

If you are looking to jumpstart your #patientexperience strategy, you cannot afford to miss this @PRCExcellence learning event!
#healthcaredifferently
#PRCsummit
#patientengagement
#hcahps https://t.co/2GKI0YZ4zp

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10 Jul

Excited to launch a new collaboration with @MHA to elevate the #PatientExperience and #hcahps performance. 💫

Hope you can join us!

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9 Jul

“It is imperative to create a climate that makes it safe to embrace service recovery and acknowledge the misses with resolution to turn the disappointments into loyalty” -@katieowens2
#PatientExperience

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Blog

High Reliability: What’s Your Role?

What are your patient experience superpowers?

Culture + Change Does Not Equal Culture Change

Can Organizational Culture Influence the Healthcare Experience?

Social

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