Healthcare organizations are pressed at every point of care to create an ‘always experience’ every time, for every patient. We...
Too often, I have encountered leadership teams who were shocked or surprised to find out information that they wish they...
“This is not my first hurricane”, I thought, as Florence was about to wreak havoc on Wilmington, NC, and our...
Recently, executives at American Airlines, Starbucks, and Build-A-Bear have had to reevaluate and hold up the mirror to see themselves...
All too often, communication effectiveness is best evaluated by looking in the rear-view mirror—for good communication resides in the eye...
Who among us has not looked at our own leadership ranks and said, “I think I’d like to give that...
Several years ago, while traveling alone for work, I was taken by ambulance from an international airport to a hospital...
In my role as a physician and physician champion, I have the opportunity to exchange stories with other doctors and...
In May 2018, I will celebrate my 40-year anniversary as a registered nurse. As I look back on my years...
