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How to Create a Healthcare Experience that Gets Results

How to Create a Healthcare Experience that Gets Results

April 2018

Several years ago, while traveling alone for work, I was taken by ambulance from an international airport to a hospital...
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Restoring and Inspiring Joy: A Physician’s Perspective

Restoring and Inspiring Joy: A Physician’s Perspective

March 2018

In my role as a physician and physician champion, I have the opportunity to exchange stories with other doctors and...
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Four Critical Intersections in the Healthcare Experience

Four Critical Intersections in the Healthcare Experience

February 2018

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Trust: Take One Dose Daily, It’s Good for Your Spirit

Trust: Take One Dose Daily, It’s Good for Your Spirit

January 2018

In May 2018, I will celebrate my 40-year anniversary as a registered nurse. As I look back on my years...
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How to Build Resilience in Healthcare

How to Build Resilience in Healthcare

December 2017

Building Our Personal Resilience

Building Our Personal Resilience

December 2017

Fight-Flight-Freeze versus Resilience

Fight-Flight-Freeze versus Resilience

December 2017

Resilience: A 4-Part Blog Series

Resilience: A 4-Part Blog Series

November 2017

Gratitude: This Thanksgiving and Beyond

Gratitude: This Thanksgiving and Beyond

November 2017

As we gather with our families and loved ones this week, it can be a natural reminder for us to...
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Post-Disaster Healthcare: Thoughts for Moving Forward

Post-Disaster Healthcare: Thoughts for Moving Forward

September 2017

Our thoughts and prayers are with Houston and the surrounding cities, with Florida and Haiti, and now with Puerto Rico,...
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HealthcareExperienceFollow

Proud for our @HXFoundation team to join @nchospitals this week in Pinehurst to have dialogue with leaders and empower organizations to create excellent #healthcare experiences

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Who’s ready to take #servicerecovery up a notch in your #PatientExperience strategy? Check out @PRCExcellence ‘s latest webcast presented by @katieowens2

#pfcc
#Hcahps
#serviceexcellence
#healthcaredifferently
#excellenceaccelerator

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If you are looking to jumpstart your #patientexperience strategy, you cannot afford to miss this @PRCExcellence learning event!
#healthcaredifferently
#PRCsummit
#patientengagement
#hcahps https://t.co/2GKI0YZ4zp

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Excited to launch a new collaboration with @MHA to elevate the #PatientExperience and #hcahps performance. 💫

Hope you can join us!

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“It is imperative to create a climate that makes it safe to embrace service recovery and acknowledge the misses with resolution to turn the disappointments into loyalty” -@katieowens2
#PatientExperience

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