Recently, executives at American Airlines, Starbucks, and Build-A-Bear have had to reevaluate and hold up the mirror to see themselves as their customers see them. Starbucks is one company that appears to have seized the opportunity to listen to their customers and make important changes. For example, Starbucks closed all of their stores the same […]
About Michelle Collis
Michelle uses an outcomes-driven approach backed by empathy and compassion to achieve healthcare excellence. As Transformation Executive Coach for the Healthcare Experience Foundation, Michelle brings her experience from the world of patient and family centered care and as a former Chief Marketing Officer to bear on establishing high performing cultures. She is a woman of action, having supported system-wide inpatient and ambulatory performance achievement in the top decile. Michelle ensures that caring and compassion are always part of the equation.
Our findings demonstrate the importance of #patient perceptions of #teamwork amongst #nurses, #doctors, & #staff to influence loyalty in #emergencymedicine & #criticalcare settings
Across both #EmergencyDepartment and #CriticalCare #patients, perceptions of #teamwork btn #doctors, #nurses, and staff was the #1 key driver impacting #patientexperience & patient loyalty, according to new research frm @PRCExcellence & @HXFoundation
Happy #NursesWeek to all of the amazing #nurses who make #healthcare better for the patients we serve ❤️