Recently, executives at American Airlines, Starbucks, and Build-A-Bear have had to reevaluate and hold up the mirror to see themselves as their customers see them. Starbucks is one company that appears to have seized the opportunity to listen to their customers and make important changes. For example, Starbucks closed all of their stores the same […]
About Michelle Collis
Michelle uses an outcomes-driven approach backed by empathy and compassion to achieve healthcare excellence. As Transformation Executive Coach for the Healthcare Experience Foundation, Michelle brings her experience from the world of patient and family centered care and as a former Chief Marketing Officer to bear on establishing high performing cultures. She is a woman of action, having supported system-wide inpatient and ambulatory performance achievement in the top decile. Michelle ensures that caring and compassion are always part of the equation.
We are excited to be devoting this week to planning for an incredible 2019
Interested in #NGPX ? Here are some key takeaways courtesy of our very own @katieowens2 !
What was your big takeaway from the event?
Selfie challenge accepted @ #NGPX2018 #NGPX w/ a dream team @jasonawolf @jessicanmcbride @PRCExcellence @BerylInstitute #CPXP
TY @jasonawolf, @fringsdeanna & @BerylInstitute for the opportunity to contribute to PX Learning Bite. Change Healthcare w/ Experience Excellence @HXFoundation @PRCExcellence
#ptexp #healthcareexperience #leadership #cpxp #patientexperience https://t.co/dRHtuxjXxJ