Healthcare organizations are pressed at every point of care to create an ‘always experience’ every time, for every patient. We face the necessity of continuous improvement in healthcare delivery. Patients are increasingly expecting higher levels of care and service. This type of care takes detailed integration across the entire system which forces organizations to seek […]
Proud for our @HXFoundation team to join @nchospitals this week in Pinehurst to have dialogue with leaders and empower organizations to create excellent #healthcare experiences
Who’s ready to take #servicerecovery up a notch in your #PatientExperience strategy? Check out @PRCExcellence ‘s latest webcast presented by @katieowens2
If you are looking to jumpstart your #patientexperience strategy, you cannot afford to miss this @PRCExcellence learning event!
Excited to launch a new collaboration with @MHA to elevate the #PatientExperience and #hcahps performance. 💫
Hope you can join us!
“It is imperative to create a climate that makes it safe to embrace service recovery and acknowledge the misses with resolution to turn the disappointments into loyalty” -@katieowens2