200,000 nurses graduating each year and yet only 45% are engaged in their work In the United States, we are training more nurses than ever, graduating just over 200,000 new nurses in 20141. Yet, the reality is that 23 percent of nurse turnover occurs in the first year2. Often, we lose these nurses not just […]
About Leigh Ann Bradley
Leigh Ann leads with courage, foresight, and integrity. Having honed her listening skill to a fine art, she is adept at absorbing the current situation and tuning in to the real message, the most pressing needs, and the way forward. Her focused attention and understanding of systems allow her to successfully guide people from all walks of life and roles to successful outcomes. She has a passion for understanding people and how to help them grow.
Who among us has not looked at our own leadership ranks and said, “I think I’d like to give that a try”? As nurses, we may aspire to both clinical and leadership excellence. As we become clinically competent, we may feel a new calling, a curiosity, or even a longing to lead. We (or others) […]
Our thoughts and prayers are with Houston and the surrounding cities, with Florida and Haiti, and now with Puerto Rico, as they begin to deal with the aftermath of Hurricanes Harvey, Irma, and Maria. We celebrate their tenacity, mourn their losses, and know the rebuilding will take time. As we look on, recalling our own […]
“High reliability has come of age.” So says Chuck Stokes, President and CEO of Houston’s Memorial Hermann Health System in a recent keynote for UAB’s National Symposium for Healthcare Executives. The implications of his statement are wide-ranging and deeply important in our evolving story of U.S. health and healthcare. We have begun to understand, in […]
Every organization has a culture–as a patient or an employee, we know that culture by its look and feel, by the ways people talk to each other, by what is supported and not inside the organization. In today’s world of accelerating rates of change, we embark on many changes, sometimes haphazardly, assuming their implementation will […]
“The successful #healthcare organizations of the future will be the ones who build their cultures on strengths” @HXFoundation coach Kathy Boswell
As promised last week, our Excellence in Healthcare Regional Fall Summit registration is now open! PRC knows you’re always looking for ways to develop the patient experience at your hospital. Register today to save your seat!
Proud for our @HXFoundation team to join @nchospitals this week in Pinehurst to have dialogue with leaders and empower organizations to create excellent #healthcare experiences
Who’s ready to take #servicerecovery up a notch in your #PatientExperience strategy? Check out @PRCExcellence ‘s latest webcast presented by @katieowens2
If you are looking to jumpstart your #patientexperience strategy, you cannot afford to miss this @PRCExcellence learning event!