Growing up as one of five children in a small town in northern New Jersey, I met my first coach. Mr. Mott coached me and fifteen other ten-year-olds on our first softball team, The Bobby Sockers. The coach had a lot to offer. He was kind and encouraging and supportive and, in the words of […]
About Kathleen Lynam
Kathleen leads with heart. A sought after national speaker and coach known for her high impact presentations, she brings joy, tears, and laughter embedded in messages that instill accountability and behavior change.
In May 2018, I will celebrate my 40-year anniversary as a registered nurse. As I look back on my years of service, I have had nearly 40 years of working in places where I felt “trusted” and in which I “trusted” my bosses, my team, and myself. In thinking about these years, I realize that […]
“While we each have our dominant leadership style, circumstances compel us to pivot to different styles. That is the nature of leadership agility- getting comfortable being uncomfortable” — @katieowens2 , at MHA’S ORGANIZATION FOR NURSE EXECUTIVES & QUALITY 2019 ANNUAL MEETING
We are pleased to announce a strategic partnership with the @MDHealthcareEd. We are dedicated to improving the key areas where healthcare leaders and organizations struggle to improve on their own. Find out more, https://t.co/6EQNLrxDTq! #patientexperience
When you’re thinking like a leader, helping to do for others what you would do for yourself is a sure way to solidify a well-functioning team. Learn more in our latest blog: https://t.co/uA79zdkPfI
Communication can be your biggest asset during Service Recovery situations. @healthcareexperiencefoundation ’s Co-Founder @labradley7 shares the power of The Conversation Curve to respond to empower staff and leaders to respond to Service Misses and Failures