It has been incredibly rewarding to see this week’s patient experience celebrations across healthcare internationally and within the United States. During PX week, our Healthcare Experience Foundation team had the opportunity to collaborate and provide education and development to over 30 organizations across the country to improve the patient experience. One of the questions we […]
About Katie Owens
Katie Owens believes the healthcare experience matters. It matters for every person: Patients, Caregivers, Providers. As President of the Healthcare Experience Foundation, Katie is taking bold steps to assure that every organization has access to resources for engaging patients and developing their workforce to achieve results. Katie is an innovator, implementing new ways to deliver the best in patient-centered care. She has influenced hundreds of organizations and thousands of leaders to equip their cultures and instill competencies that create environments of person-centered excellence. Her fundamental tenet is that every person is worthy of an environment where they feel confident in receiving and delivering the best possible care.
One of the things I am most proud about with our Healthcare Experience Foundation partnership with PRC is our devotion to creating Patient Loyalty, so it was refreshing to our team to see the latest Health Affairs article, “The Next Generation of Measuring Patient Experience.” In our 40-year history, we have constantly evolved to ensure […]
Too often, I have encountered leadership teams who were shocked or surprised to find out information that they wish they had known ahead of time. These instances share commonalities: Finding out after a negative safety event or near miss that a team member knew there was a problem but was afraid to speak up Learning […]
All too often, communication effectiveness is best evaluated by looking in the rear-view mirror—for good communication resides in the eye of the beholder. Did our Town Hall convey the tone and vision intended? Does feedback indicate the intended messages offered during Senior Leader Rounding were well-received? Did our patient understand not only the importance of […]
Several years ago, while traveling alone for work, I was taken by ambulance from an international airport to a hospital 1300 miles away from my home. I had to navigate being in the hospital without family or friends nearby for support. The encounter opened my eyes to all the sights, sounds, and feelings patients have […]
As we gather with our families and loved ones this week, it can be a natural reminder for us to pause with gratitude for the many blessings in our lives. In healthcare, we are at a unique intersection of the Human Experience- we are both the patients and the caregivers. At various times in our […]
In Healthcare, we are braver, stronger, smarter, and more resilient than we give ourselves credit for being. Each day patients are counting on us across the continuum of care not just to deliver exceptional care but also to create a patient experience filled with compassion, dignity, and respect. Some days we may wish we had superpowers. […]
We have likely each lived the power of culture to support or derail our sincerest efforts to succeed. Recently, we have been reminded about the importance of culture when reviewing the results of the Beryl Institute’s 2017 Benchmarking Study: The State of the Patient Experience 2017: A Return to Purpose. In their report of findings […]
Do you ever wonder what your patients are really thinking? We bet @BrookeHXF has an answer. Tune into the Observations From The Bedside webinar today at 1PM CT with Brooke Billingsley from PRC Excellence Accelerator.
Register here: https://t.co/bQUPjNXEIX
"To us, health isn't just about fixing ailments" -Keith Schneider, Director of Consumer and Engagement Studies
Our findings demonstrate the importance of #patient perceptions of #teamwork amongst #nurses, #doctors, & #staff to influence loyalty in #emergencymedicine & #criticalcare settings
Across both #EmergencyDepartment and #CriticalCare #patients, perceptions of #teamwork btn #doctors, #nurses, and staff was the #1 key driver impacting #patientexperience & patient loyalty, according to new research frm @PRCExcellence & @HXFoundation